From the moment I drove in my vehicle people were pleasant & helpful Front desk staff was courteous& efficient Work done on the vehicle is satisfactory & timely Pick up service was satisfactory though detailing of car could have used more attention
The work was excellent, even more importantly, the communication with Sheena was exemplary. Our car was stolen and damaged; $25,000+ in repairs. Sheena had it brought from the police impound lot, dealt with our insurance company repeatedly and our car was returned driving and looking as great as it did the day we picked it up. Our next car will be purchased at Heritage and she’s the reason.
We had a problem with the Radio/Navigation and it turned out to be the CPU that powers the entire media system. The service manager Chris was amazing and so accommodating. Chris had the service staff repair the unit in one day and dropped our vehicle off at our home. Now that's service.
This was an enjoyable experience. They met my expectations . No wasting time. Everyone was very friendly and accommodating to my needs and wants. Very thorough.
My car was serviced in a very timely manner. Craig and staff were wonderful, as usual. The loaner car was excellent and had under 700 miles on it.
Craig was courteous and listened to what I said and took care of the work as well as checked what was to be done properly. Never had an issue with him. The service took longer than expected but he made sure that I was comfortable and kept me informed.
The new place is fantastic. The service was immediate and thorough. Craig L. answered my questions and knew exactly what was needed. He even took me on a short tour of the new facility.
Great dealership, great sales person (Jermaine) and great car (Xf), a perfect combination! Stopped by just to take a look as my Audi lease was coming to an end (actually 3 more months). Was greeted as soon as I entered and several minutes later was assigned Jermaine as my sales person.He was thorough in finding out my likes and dislikes and easily helped me decide on the XF after we test drove the car. This dealership met all my needs and I am delighted that I stopped in for a test drive. Highly recommend you check out Jaguar!
Daren Cox is an outstanding sales consultant. He was professional, honest, and very patient. He returned all my calls promptly and went over my F Pace in detail. He upgraded my wheels at no charge !! I would recommend him and the dealership to all my friends.