I brought my car in for a cracked windshield and unfortunately the replacement is back ordered . Donna in service dept provided me with a car for 30 days , keep me in the loop, checked on delivery and once installed delivered my car to my home and picked up the loaner . I have been driving for 50 plus years so I have dealt with numerous service dept. and Jaguar Land Rover Freeport is unique in their appreciation for customers and providing excellent service .
Took my fpace in due to battery issues and was met by my service advisor Craig. I explained my problem and even though I didn’t have a appointment he promptly had my car taken in and serviced. I glad that I bought my Jaguar from Freeport because of people like Craig and his service department.
I had been searching for a very specific F-Pace and spoke to Steve Schaefer at Freeport Jaguar. It is rare that I write a review that is positive about a car sales person or dealership. I found Steve and the dealership to be very easy to work with and honored the deal we discussed. I would highly recommend Steve as he will work to provide you the best price.
Once again....had a wonderful service experience at JLR of Freeport and I was thrilled to work with Jim Tudor and I was introduced to the Tech. Mgr. MIke Warman, which i thought was a nice touch and very professional.
I drove my beautiful 2020 Jaguar XF home July 7, 2020 and I’m loving it. This is my 2nd Jaguar XF from Jaguar Land Rover Freeport. Nicholas Capri in Sales went above and beyond to get me the car of my choice. He was very professional, knowledgeable, kind, patient and understood what I wanted. A+++. Rick Meyer showed me how all the new technology works in my car. He and Nicholas followed up with me to ensure that I didn’t have any problems. The staff is friendly and greets you with a smile. My all over experience in purchasing my new ...
I still own a 2000 Range Rover at 70,000 miles, servicing it at Land Rover, Freeport, N.Y. It continues to run superbly; as, Sheena Alviles has been my Service Support Specialist for as many years. Sheena has been consistently extraordinary applying her patience, diligence, knowledge and professionalism related to all aspects of my service experience. Sheena excels with her efficiency and integrity. Her ability to readily facilitate last minute appointments and arrange loaner car availability is unmatched. Sheena is always quick and fair offering both short-term and long-term service strategies coupled with timely updates that helped me make difficult technical and ...
I am a long time Jaguar owner and have purchased my Jaguar cars from several dealers. I can say from my experiences that JLR of Freeport is the dealership that I have come back too, many times, to buy cars and for service. Additionally, their service department is super.
Sheena was amazing & helped remedy a bizarre problem with my car quickly & efficiently. I was happy with the service and her attentiveness! Car has been driving great since I picked it up.
Mike Fiore was highly recommended to us from a friend that had purchased a Range Rover from him. Mike was not only professional but was patient, kind and very personable which lead to a great experience. He was beyond helpful, took me out for a test drive and answered all my questions. In a few hours I walked out with my brand new car ! Range Rover/Jaguar Freeport exceeded my expectations. I also want to Thank Peter, the manager for working hard to get us at the numbers we desired ! A+++ service!
My overall experience with the staff and the service on my vehicle was outstanding. The staff and in particular Sheena were quite impressive in explaining my service needs.
Jaguar of Freeport always does a great job of meeting my needs. They always take extra care of my car and are very pleasant and quick. 100% would recommend!
took my car in for yearly service. everything went according to plan. Craig found some thing we did not expect, notified me, i authorized it, BINGO, problem resolved. I have been using them for several years now and will continue to do so.
The management and salespeople were a pleasure to deal with and wanted to please. They were very helpful and allowed us to test drive a comparable vehicle which helped us decide. We were also at a certain price point for our desired lease payment which they worked with us to achieve. Great work.
Excellent service in every way. The dealership is top notch. They go out of their to give superior service. Would highly recommend them to all!!
The sales team was very attentive and caring...Ken was a very knowledgeable salesman and did his very best to bring about a meeting of the minds and make our purchase happen!!! He was professional and personable which lead to a great experience!!! Thank you Ken!!!!!
Tire losing air. Called for Service and got an immediate appointment. Tire was fixed (screw in tire causing air to leak out) efficiently, quickly and FRIENDLY.
Craig and the staff were great as well as helpful. Wait time was minimal and the care and dedication were outstanding. Car was promised completed as indicated
Craig I great to work with always very professional and caring. He takes the time to make sure everything is clear and tells you how it is.
Called to have a quick problem taken care of. There was no issue squeezing me in for an appointment. My service advisor and all the service staff was extremely helpful.
I recently visited the dealership and had nothing but great service. they were upfront and honest. Sheena explained what was being done, I was given a loaner car which made it much easier. I live 40 miles away,
All the staff and especially Craig Landau, my service coordinator were terrific. Everyone had a pleasant demeanor and I truly felt well taken care of. Most importantly, my vehicle is fully up to date with all services and it is clean inside and out.
I want to thank my salesman Gary Elias for his amazing service. Gary went above and beyond to make my deal as smooth as possible. I am so happy with my new car. I also want to to Thank Peter N. for closing the deal. Awesome dealership !! Thank you, Celeste T.
Entering the dealership service entrance and beginning the service process was simple and smooth. A loaner car that was requested in advance was there and available. The database on my vehicle was accurate and Sheena made the process quick and efficient. My vehicle was washed as promised and the warranty service was completed in a few hours. This service business model works. Great job.
Ken and the staff did a fantastic job meeting my needs. He was rapid, transparent, and gave lots of different options both in vehicle and financing choices.
Sheena is on point! She is part of the service team. Any time I have an issue she helps and get me going either with my own car or with a loaner. This last time I was there, it was for a quick tire sensor issue that would last about 1 hour and 30 minutes. She knew I work and needed to be somewhere so she said "Take a loaner and I'll call you when its ready and you come back, I'm here until 6pm". It was awesome! Everything got fixed and I wasn't late for my ...
Very easy to set up an appointment and friendly service people. Car was serviced and received a loaner car with no problem. Dropped off the loaner quickly and my car was waiting for me (freshly washed)
From the Time that I purchased our XJL to now we have had nothing but extremely excellent experiences. Steve, the sales manager and Craig my maintenance manager have done everything in their power to make sure we were happy with our purchase and the service, Service is excellent and they work with you every step of the way. You could not ask for a friendlier dealership that is skilled in all they do.
Impeccable service provided by really nice people. Please don’t presume to dictate the parameters of my comments. My first sentence sufficiently conveys my feelings to anyone with a modicum of intelligence.
This was my one year service and everyone made it a very easy and quick experience. My service adviser Craig had everything ready to go when I arrived and made sure it was done quickly and correctly. Donna, the service manager has been great in all my dealings with the service center and went above and beyond when I had an original issue.
Everyone is so helpful! I am very pleased! My car looks great and I am happy with the oil change and detail. Great, fast service!
I was able to check in and get my loaner vehicle very quickly. Your service rep Ms Aviles is always very courteous and professional (this is not the first time I have dealt with her). She is definitely and asset to your company.
For being excited and elated to take my car to the dealer for service, has proven the fact that I anticipate usual courtesy, warm welcome, satisfactory work, and complementary gestures from the employees.
Courteous and professional staff, a warm and inviting customer waiting area and fast and efficient service are just a few reasons that makes this dealership exemplary. A car wash was the icing on the cake! Their attention to detail is extraordinary!
I arrived at Freeport Jaguar for my scheduled maintenance and my car was taken in immediately. The scope of work was explained in detail and completed in the time given. My inspection was also done during that same time. Courteous skilled people who are always ready to keep their customers happy.
I had a manufacturers defect in the wiring of the computer recognition of the key Farb this was quickly repaired over night and I was given a lonerlp Thank upuy
My sincerest compliments to Customer Service Manager Donna Winston and Service Adviser Craig Landau. Their courtesy and professionalism are to be highly commended. I am consistently treated as a valuable customer and I look forward to a continued relationship with Heritage.
Very friendly and helpful service team Comfortable waiting room Did everything on time Washed car Quick in and out Would highly recommend Made my day
Had a flat over the weekend and tire was destroyed, had to use my full size spare. I just showed up at the service center for a new tire, mounting and balancing. They took me in right away as I waited for the car. Very accommodating.
It was very easy to set up an appointment and get a loaner car for the day/night of service. I was notified in a timely manner when it was ready to come in and pick up my car the next day.
My experience with LR Freeport was the best. I’ve been to several dealerships and none was as satisfying.Mr.Daren Cox best sales rep thus far. I recommend anyone looking to buy LR No need to shop around wasting time, LR Freeport is The dealership to check out!!! I love my new Velar kudos to Daren Cox and finance dept for making my dream come true! Thanks again
As usual, my service experience at Jaguar was excellent. Craig is always a pleasure to deal with and all of my service concerns were addressed, leaving me completely satisfied.
Staff were very polite. Troy was excellent in helping me find the vehicle I wanted. Functions of the car were explained well. Over all a good buying experience
I'll keep this short and sweet, I literally live down the block from the Glen Cove Land Rover dealership and chose to drive an extra 40 minutes down to you guys not because I have time to waste but rather because of the high level of customer service from Steven. My previous experience with Glen Cove was close to terrible and I almost went and got another BMW as a result of it. Steven was just a really genuine guy who was extremely helpful. He got me a great truck and the dealership was very fair in terms of providing ...
Gary was great, I look forward to driving my new truck! Sorry I’m done writing, if you to get in touch with me please email me.
Outstanding service as usual. I uplifted my 2009 XF in 2008 and has been servicing my car at this facility since then. The service has been excellent and the newly renovated accommodations is welcoming and comfortable but not "stuffy". Craig is the best; he's always eager to assist and has the answers to my many questions. For most of those reasons I have my eyes on an XJ which I plan to upgrade to in the not too distant future. Always a Jaguar...… Gwen J.
Our salesperson, Daren, made every attempt to make us comfortable—even though we did not have an appointment. With his help, we were able to purchase the vehicle that was the right fit for our family. Rick, the encore specialist, was very patient with us as he went over all the nuances of the vehicle. With their help, buying our vehicle was less stressful.
They are the most professional service center. Always spotless and friendly. They got me in and out quickly. I was more than satisfied with their service of my car.
Always very courteous and professional with exemplary attitudes. I requested a loaner car which was ready for me when I got there. It is always nice when you pick up your car after service, and it is washed and cleaned.
The Jaguar Freeport dealership was extreme professional from start to finish. I am from Rochester, NY and was down in Massapequa, NY visiting family with my wife when we noticed we were going to go over on our free oil change. Our local dealership was unable to fit us in, so we called Jaguar Freeport on the road and they booked us right away. The service and sales staff were very hospitable, and we met Dominic from sales while we waited and he helped us look at other vehicles, taking his time to answer all of our questions. I would ...
Dealing with Freeport has been a pleasure. So happy to have met Gina and the team. Keep up the good work! Loaner car was new and clean and they had my car ready before the end of the day. I love when I call my info is in the computer and they know who I am and what car I have.
Was surprised to see John working as a service technician as the last time I was there he was a supervisor. I couldn’t have been more pleased as he is simply the best . I have been a loyal customer since your Hempstead days and I can tell you he is one in 1 million . Was also great to see Donna as she is in the same category.
Had issues shifting my car out of park. Was able to and Bob Heller fit me in for the repair and was able to get me a loaner on short notice. Dealt with Paul when I dropped off the car and the repair was completed relatively quickly. Highly recommend this dealer.
Love that my navigation/entertainment console is now updated for Apple Car Play....completely integrated, thank you! I am now confident that I can have a true hands free experience and use my google maps.
Robert Heller at the service department had my vehicle evaluated and the part was ordered. I came in a few days later, pulled my car in and was greeted by a service person. The car was repaired quickly, and as always washed. Robert is an efficient and pleasant service rep. This is the second time I had to bring my vehicle in and he was there to make the process easy for me.
Great experience from start to finish. Mike went out of his way to find the car we needed and made it happen for us. The pick up was a quality event and we did not want to leave. This is a classy, friendly, stylish and luxurious location with the feel of a hotel lobby in a place I would enjoy. How nice not to have to dread a visit to the dealer....
Craig came back to check on me, I appreciate having to work out my bill. Thank you for helping me with the car. The facility is always a pleasure to visit
First time in for service since picking up my F-Pace SUV. Service manager was wonderful. Kept me updated on time it would take and offered me coffee and a bagel. Again he updated me when service was completed and my car was being cleaned.
Sheena was great! . I got to say hi to Peter and Lauren Zurek helped me with a couple of things. So nice you all have a personal touch.
Excellent service. Allways on time. Friendly. Bob called back as he promised. Car was returned to us in mint condition. This was not the first time we used this service location. I would go back if needed.
I just purchased a new Range Rover from Daren Cox and couldn't have had a better experience. He is straight forward, honest and overall a very nice person. He was a pleasure to deal with and made the entire process stress free. I highly recommend that you consider Land Rover of Freeport and Daren Cox for your next vehicle.
I was very happy with my sales person, Darren Cox, very honest, professional and trust wealthy!, I highly recommend dealing with him!! Everyone was very nice, and helpful!!!
Arrived early and taken immediately-waited for the car in a beautiful showroom/comfortable seating area. Nice refreshments. Very efficient. Would highly recommend. Free inspection too.
All staff were very courteous. They went above and beyond to ensure that i got my new car. I received everything that I requested and more..
Quick and easy. Check engine light came on. Took the car into dealership and it was taken care of quickly and efficiently. Sheena was great!
2nd purchase from Heritage. Great experience both times. Everyone there are very friendly and professional. will continue to buy there. Looking forward to Saturday service hours, that would be a great advantage being its a little difficult during the week.
Mike Fiore was great. He went above and beyond to help us get exactly what we were looking for. We are extremely happy with the quality of the vehicle (Jaguar F-Pace).
Very courteous and knowledgeable staff,no pressure worked with me to make a great deal,understood my needs,highly recommend,all around excellent staff from gm to everyone
Our sales rep Alex was very informative and understood our situation. He worked with us until we reached a deal. No pressure, no hassles. We are very happy with the service we received.
This is the utmost caring service center I have ever encountered. I have had a few Jaguars in my lifetime and this is the first service center where I am truly relaxed when I am there. Craig Landau is the only only one I love dealing with. He is extremely courteous, professional and thorough, going above and beyond, of what is required of him. He puts you at ease and you know that he will get the job done right. If I am there and I don't see him I do panic as I just want Craig to intercede ...
From the call to make my appointment to speaking to Richard, my overall experience was wonderful. Richard listened and was reassuring. I was very pleased with my service.
This was the first time I had dealt with this dealership's service department and I was dreading going as in the past, I've been confined to a waiting room for sometimes hours at a time. This issue was handled very competently and quickly and I was out within a very short period of time.
Steve was efficient and a pleasure to do business with . No hassles. Honest and true to his word. Really worked hard to get us into the car I wanted. Would definitely recommend him!😊
Courteous and complete work done in a short time. Did everything that was required without any issues. Prompt responses given for any and all questions asked.
Alex addressed all questions and concerns during the purchase process. Made the transaction easy and provided all levels of customer support throughout transaction. Followed up after leaving dealership to make sure all was good and my continued supporting any questions I My have had. Awesome experience and I would recommend my friends and family to visit Alex at Freeport dealership. Great facility and support staff.
I was 100% satisfied with my purchase of a used vehicle from Freeport. The entire process was a pleasant experience from start to finish, no surprises or curves. Starting with the top notch salesperson Juan Roman to Ben Katz the business manager and finishing with Rick Meyers the encore specialist. My family and I look forward to a long lasting relationship with Land Rover of Freeport.
My service experience was excellent. Craig delivered as promised. I was in an out in less than the time promised. additionally, the car came out all washed an cleaned.
The service center was very clean and accommodating. My service rep had all my information ready to go when I arrived. One thing was they did not have the part to fix my problem and I have to return to dealer when the part arrives.
Very efficient and accommodating . The sales person and Lauren Zurek were excellent making this a positive experience. Lauren helped me reset my garage door opener , Sirius radio and explained everything operational until I u derstood it.
My overall experience was excellent, from calling to schedule the appointment to the actual appointment itself. Without difficulty I was able to get the day and time I wanted. On the day of the appointment we were greeted as if we were valued family members. The waiting area is comfortable with refreshments. Everyone is pleasant and makes you feel welcome. I've had experiences with other dealerships where once you make the purchase, the service is such that you dread when you have to schedule a visit. With this dealership, service is amazing and that's why this is my ...
Quick service, comfortable waiting area and great refreshments. Employee was kind and generous. I would recommend this dealership to anyone. Thank you for everything 👍🏾Craig
I’m very happy with the service department and also the sales department with all the great help we’ve been getting since we got this vechile.
We had a great experience at this dealership. Everyone was very helpful and Donna Winston was amazing we had the car shipped to Florida and it went very smoothly.
everything that needed to be done was done, very friendly and caring, I will continue to use Heritage Jaguar for all of my service needs
From the initial greeting to the update to the final word, the personnel are great. The place is spotlessly clean, and everything is clearly explained. The only thing is, I always seem to come out with a bill, and Jaguar is not cheap.
I was greeted immediately when I arrive. Sat down with the assistant while he quickly handled all the paperwork. The wait was shorter than I had expected for the whole process start to finish. I love how they even wash your car. Big plus.
Although I was promised a loaner car, when I got to the service department there were none available. Craig was able to service my car in 1 hour so I would not be late for work. It also saved me from having to return to the dealership after work. Thank you!
This was my second visit in 6 weeks but I was not upset. I had hoped to be out within 1 hour but I was provided with a fabulous SUV and on my way with a promise of a call for the next day. As promised Craig called me and said they found the problem and corrected it. The next day I was riding in my car and it feels like it can go from 0 to 60 in 4 seconds. I know I am not going to drive that fast but the experience along with the way I feel being back In my own ...
I have been using this dealership for over 25 years. I have never had a problem with the service department. From the initial call for an appointment to the pickup of my "washed" car, it is always a most pleasant experience. I always deal with Craig and he is the best!
I give a good rating because the overall experience was good. I had one issue and while I was upset, it wasn't a deal breaker. The car I test drove had the Navigation system and the Meridian system, I was lead to believe that the car I was purchasing had the same. The day before I was scheduled to pick up the vehicle I was informed that there was no navigation. The day I picked up the car I was advised that I did not have the meridian system. When I inquired about adding the navigation, I was told ...
Excellent customer service. We spent about a little over an hour in the dealership and got everything we were promised over the phone. We are very happy.
I brought my 2018 XE in for scheduled maintenance and inspection, plus an issue with the stop/start function. I wandered the showroom while waiting for my ride home. The new space is very nice; a nice waiting area, bagels, muffins and coffee also available. All was done in a timely manner, the issue was fixed, and my car was returned washed. I can't ask for more.
Brought my car in for service. Service team is friendly, reliable and helpful. I waited for my car to be serviced. Waiting area was pleasant and clean.
Great Sales staff, Great selection and Great Price. I love my velar 🙂 The Price was better then any dealership on Long Island NY. The sales staff was not easy going and respectfull. Steve set everything before I even got there.
I have been leasing range rover sports for 20 years and after talking to Peter Nawrocki I decided to join the Freeport team. I was very happy with everybody. Peter was excellent. I will def. recommend people and my sister who lives in New Jersey and has the sport will be leasing her next truck from Peter.